Compliance Operations Lead

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Your Role at Bolt

Payment infrastructure on the internet is fragmented and broken. Bolt is building a future where sending payments is as easy as sending messages. To do this, we’ve redesigned payments from the ground up. Bolt makes online commerce easy, secure, ethical, and efficient for all parties. To solve such a large problem, we’ve put together an incredible team and are selectively adding to it.

Bolt is hiring a Compliance Operations Lead to oversee all compliance-specific documentation and process management along with trainings and record keeping. The ideal candidate has Payments experience excellent attention to detail and is excited about finding ways for Bolt to use Compliance as a means for propelling the business forward.

What you will be doing

  • Organize efforts on all compliance matters with executives, internal stakeholders, bank partners, fintech partners, and regulators
  • Partner with Product and Engineering teams to translate compliance requirements and tasks into product features
  • Partner with Sales and Customer Experience teams to flag risks and help them educate Merchants on best practices and regulatory guidelines
  • Ensure that remediation efforts are sufficient and timely by reviewing action plans and remediation documentation to support event closure. Perform root-cause analysis and the identification of improvements in customer service
  • Prepare for, coordinate, and execute third-party examinations, including ensuring that information requests from third-party partners and regulators are completed timely and accurately
  • Own operational aspects of PCI compliance program
  • Establish, implement and supervise compliance policies and procedures throughout the organization to ensure that the compliance program is effective and efficient in identifying, preventing, detecting and correcting non-compliance with regulatory requirements
  • Conduct risk assessments internally and externally across our partnership environment and monitor compliance risk metrics
  • Work to reduce the complexity and judgement of compliance tasks into product requirements so that technology and product can build scalable solutionsFind elegant, creative solutions to compliance matters / issues and work with internal teams to effortlessly empower the business
  • Serve as an internal advocate for Compliance department mandates
  • Support quarterly reporting for Board meetings

What would set you up for success

  • 8+  years of relevant post-graduate work experience
  • 4+ years of compliance experience in a changing regulatory landscape
  •  Team player who welcomes responsibility and thrives in an intense, fast-paced environment
  • Adept multi-tasker with the ability to balance and prioritize multiple time-sensitive tasks effectively and independently
  • Excellent analytical and critical thinking skills
  • Impeccable integrity and great judgment
  • Meticulous and vigilant, with a keen attention to detail